Attendee FAQ

Attendee FAQ

Questions about FANS 2020? We have answers

What is a Virtual Conference?

Virtual events are designed to allow attendees to gain knowledge, networking, and participate in a full Conference, when face to face meetings are not possible, such as during the 2020 COVID Pandemic. Virtual events are held on-line. The 2020 FANS Virtual Conference features 3 keynote presenters, one panel discussion, a chance to listen to 7 case study presenters, meet your Fresenius-Kabi Sales Reps, and more! Virtual events provide a safe, open space for dialogue and discussions.

To help overcome “virtual event fatigue”, FANS 2020 will be held over four (4) sessions, to help promote your learning, growing, and finding inspiration. Attendees are equipped with education and knowledge to support them in their daily responsibilities as professionals in the Clinical Nutrition field.

What Technology do I need to participate in a virtual event?

Virtual events take place completely online. The events use a virtual conference platform environment which allows attendees participate in sessions – we refer to this as your “attendee portal”. For the best experience, we strongly suggest using a desktop or laptop computer and Chrome as your internet browser. If you don’t already have Chrome, you can download it for free here.

As you join the event, there will be a check that your system is compatible with the virtual environment and to make sure your video and microphone are working correctly. You’ll want to allow access to your microphone and camera to participate in conversations with our Case Study presenters and Sales Reps.

Do I need to have a webcam (or built-in camera) for the event? Although you do not need a webcam to attend virtual events, you’re encouraged to use your webcam when meeting with Presenters and Reps.

We strongly encourage you to please access the attendee portal the day before the Virtual Conference begins, so that if you do have any problems, we can help you trouble shoot so you have no problems on event day! You will receive notification in advance of each scheduled session as to when you can access the Event platform.

Do I have to attend the entire event?

Virtual events bring the experience of an in-person conference to your personal computer, so just like an in-person conference; you have the freedom to pick the keynote sessions you attend. But many say that attending the event in its entirety—the keynote, wrap up panel, and chance to connect with your Reps and case study presenters—will help you to get the most out of the experience.

How do I log into the virtual event?

The day before each session, you will receive a dedicated email with your unique log-in. Do not share this with anyone – it is unique to you! This email will give you instructions on how to access the event Portal, and a reminder of your minimum equipment required to access the Virtual Conference.

How do I get help if I am having troubles accessing the Virtual Conference or navigating the event portal once I’m online?

If you test your system and visit the event portal prior to the event, and are experiencing and issues, please email: